This is a funny one. Once upon a time, a Dell customer had his notebook malfunction, and he sent it to Dell for a repair. Dell lost his notebook, but ultimately returned the hard drive (I would love to know how that happened.). The company attempted to fix the problem by offering him a refurbished model without the added warranty. The customer gets mad, and sues Dell in a local court. But instead of sending the legal notice to Dell’s headquarters in Dallas, Texas, he gets creative and sends them to a local Dell kiosk in a mall. Obviously Dell HQ doesn’t get the notice in time, doesn’t send anyone to represent the company in the court and loses the cases by default; in result, losing $3,000. In addition, the court orders authorities to shutdown the kiosk and seize all accessories if the damages aren’t paid. Dell ends up settling out of court with the plaintiff.

What’s the moral of the story? You, too, can get creative like this and sue the company; thereby, increasing your chances proportionately of winning by default. And for companies, I hate to break it to you, but you need to send your small stores warning letters, so the managers can drill this important tidbit (i.e. to take all legal notices seriously and pass them to the company HQ) into their employees. Oh, and get ready for an onslaught of lawsuit-happy customers who will try to pull a fast one on you in hopes of winning a small lottery.

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